Frequently Asked Questions

Shipping

Where do you ship to?

We ship to over 40 countries worldwide. Shipping availability and rates are calculated at checkout based on your location.

How long does delivery take?

Delivery times vary by destination. Typically, orders arrive within 7–14 business days for international shipments. You will receive a tracking number once your order has been dispatched.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to follow your package every step of the way.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right.

Can I return an opened product?

For hygiene reasons, we are unable to accept returns on opened beauty products unless the item is faulty or damaged. Please contact us if you have received a defective item.

How do I start a return?

Simply email us at support@beautyhaven.com with your order number and reason for return, and our team will guide you through the process.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-leading SSL encryption to keep your payment details safe at all times.

Products

Are your products cruelty-free?

We are committed to offering products that align with our values. Please check individual product descriptions for specific cruelty-free and vegan certifications.

How do I find the right shade for me?

Each product page includes detailed shade descriptions and tips. If you need personalised advice, feel free to reach out to us — we're happy to help!

Still have questions?

We're here to help! Contact us at support@beautyhaven.com and we'll get back to you as soon as possible.