Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if applicable).


2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days [Enter cost or “calculated at checkout”]
Express Shipping 1–3 business days [Enter cost]
International Shipping 7–21 business days [Enter cost]

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs delays, or carrier issues.


3. Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Free shipping may be offered for orders over a certain amount, as advertised on the website.


4. Order Tracking

After your order is shipped, you will receive a tracking number via email.

You can track your package using the carrier’s website or the link provided in the shipping confirmation email.


5. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.

Please note that international shipments may take longer than domestic shipments due to customs processing.


6. Delays

While we strive to deliver your order on time, delays can occur due to:

  • Carrier delays
  • Customs processing for international orders
  • Extreme weather conditions
  • High demand during holiday seasons

We are not responsible for delays caused by the shipping carrier.


7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Please contact us within 7 days of delivery.
  • Include your order number and photos of any damage.
  • We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the case.

8. Contact Us

If you have questions about shipping or your order, you can contact us:

Email: denisbossv2@gmail.com
Phone: +49 17661222558